FAQ

Frequently Asked Questions

 

How do i contact FILI?

You can email us at hello@fili.ph :)

 

What phone case models do you sell?

IPHONE

  • iPhone 12 Pro Max
  • iPhone 12 Pro
  • iPhone 12
  • iPhone 12 Mini
  • iPhone 11 Pro Max
  • iPhone 11 Pro
  • iPhone 11
  • iPhone XS Max
  • iPhone XR
  • iPhone XS
  • iPhone X
  • iPhone 6, 7, 8 SE 2020
  • iPhone 6 Plus, 6S Plus, 7 Plus, 8 Plus

SAMSUNG

  • Samsung Galaxy S21 Ultra
  • Samsung Galaxy S21+
  • Samsung Galaxy S21
  • Samsung Galaxy S20 Ultra
  • Samsung Galaxy S20 Plus
  • Samsung Galaxy S20 FE
  • Samsung Galaxy S20
  • Samsung Galaxy S10+
  • Samsung Galaxy S10
  • Samsung Galaxy S10 e
  • Samsung Galaxy Note 20 Ultra
  • Samsung Galaxy Note 20
  • Samsung Galaxy Note 10+
  • Samsung Galaxy Note 10
  • Samsung Galaxy A71
  • Samsung Galaxy A51
  • Samsung Galaxy A50
  • Samsung Galaxy A41
  • Samsung Galaxy A40
  • Samsung Galaxy S10+
  • Samsung Galaxy S10
  • Samsung Galaxy S10 e
  • Samsung Galaxy Note 10+
  • Samsung Galaxy Note 10

HUAWEI

  • Huawei P40 Pro
  • Huawei P40
  • Huawei P30 Pro
  • Huawei P30

 

How and where do you plant trees?

For each case you buy, we donate PHP 50 to our awesome tree-planting partners RAFI: Ramon Aboitiz Foundation Inc. and One Tree Planted.
Together, we plant a variety of trees in Balamban, Cebu and Bukidnon, Mindanao.

 

What type of trees do you plant?

We plant a variety of trees including fruit-bearing trees and lumber trees such as:

  • Cacao
  • Guyabano
  • Langka
  • Narra
  • Kalingag
  • Talisay Gubat
  • Giant Bamboo

 

What packaging do you use?

We only use 100% biodegradable packaging. Zero plastic. Zero waste.

Your FILI case is shipped inside a corrugated carton box with recycled post-consumer paper shreds and stamped by hand for a minimal carbon footprint.

 

What are your accepted modes of payment?

We accept payments through:

  • GCASH
  • Bank deposits
  • TendoPay (for installments)

 

How do I take care of my FILI case?

Keep your FILI case away from sharp objects, such as keys or sharp nails to prevent scratches on your case.

 

How do I clean my FILI case?

  • First, remove the case from your device.
  • Use a damp micro fiber or soft cloth to rub the case until the dirt is removed.
  • To disinfect your case, wash with anti-bacterial liquid soap or Kurin water (Do not use alcohol as it may cause discoloration on your case)

 

What is the FILI biodegradable case made of?

It is made of wheat straw fiber or 100% PLA

PLA plastic or polylactic acid is a vegetable-based plastic material, which commonly uses cornstarch as a raw material, or in this case: wheat straw. PLA is a fully biodegradable thermoplastic polymer consisting of renewable raw materials.

  

Will the FILI biodegradable case deteriorate or decompose on its own over time?

No. Your FILI biodegradable case will not decompose on its own. The material can only decompose through an proper composting method.

 

How will the FILI biodegradable case decompose?

The FILI biodegradable case can only decompose through an proper composting method wherein the material is buried in the soil or under industrial composting conditions (temperature 58℃, humidity 90, with enough microorganisms), the fastest process is 3-6 months to complete the degradation into carbon dioxide and water.

 

What is the FILI eco-friendly case made of?

FILI eco-friendly case is made of wheat straw waste, combined with TPU (thermoplastic polyurethane) for durability and flexibility.

 

What is TPU?

Thermoplastic polyurethane or "TPU" is a class of polyurethane plastics used common products with many properties such as: elasticity, transparency, as well as resistance to oil, grease and abrasion. In other words, this makes your FILI case durable, strong, and flexible.

 

Is the FILI eco-friendly case biodegradable?

The FILI eco-friendly case is not biodegradable. However, our NEW FILI biodegradable cases are indeed biodegradable.

 

How do you ship orders?

We process the delivery of your order through the following couriers:

  • Grab, Lalamove, Mr Speedy, PEDALiver or Blitz Delivery for shipments within Metro Manila
  • GoGo Xpress or Blitz Delivery for shipments outside Metro Manila
  • DHL or FedEx for International shipping

 

Does FILI case have a physical store?

Starting August 2021, you can find us at Frankie & Friends General Store located in Molito Lifestyle Center, Madrigal Avenue, corner Commerce Ave, Ayala Alabang, Muntinlupa, Metro Manila.

 

What is your return policy?

We value our customers, and we want you to have a great experience with us. Our purpose is to make products that you will love to use. However, we understand if you don’t find the product to your liking, we'll hear you out as long as the following valid reasons apply:

  • Wrong case delivered
  • Bad fitting in size
  • Visible damage on product upon receipt

 

In order to be eligible for a returns, the product must be unused and returned in the same condition as received. You must raise your concern within 5 days after receiving product.

Send an email to: hello@fili.ph and we will arrange a refund for you.

 

Will my order be cancelled if I fail to transfer the payment?

Your order will be cancelled if we do not receive the payment after 5 days upon submitting your order. We usually send follow-up notifications prior to cancelation of orders.